Guest Services

Guest Services is located at the Main Entrance near Fresh Slice.

Monday, Tuesday, Wednesday, and Saturdays 9:30 a.m. – 5:30 p.m.
Thursday and Fridays 9:30 a.m. – 9:00 p.m.
Sunday 12:00 p.m. – 5:00 p.m.

Please contact us at 604-824-0136.

Access & Mobility

Cottonwood Mall is an inclusive environment. Wheelchairs and walkers are for loan at Guest Services located near Fresh Slice. Handicapped parking stalls are conveniently located at all mall entrances. Public entrances are accessible with automatic door openers. Handicapped washrooms are available near our public washrooms.

ATM Banking

  • CIT ATM located in the Food Court
  • Royal Bank ATM located inside London Drugs – with US Funds
  • TD Canada Trust
  • VanCity Credit Union located near Vedder Road

Auto Assistance

If you are having difficulties starting your vehicle. We can jump start your vehicle!

Baby Supplies

We have baby supplies for those unexpected incidents.

Canada Post

Mailboxes are located at the Main Entrance, TD Entrance and London Drugs Entrance. Post Office is located inside London Drugs.

Community Booth

We have a Community Booth available to charity and not for profit groups, please visit our Community Programs page for more information.

Gift Cards

Having a difficult time finding that “perfect gift” for that hard-to-buy someone? Give them a whole shopping centre of choices with a Cottonwood Mall Gift Card!

Gift cards are available in denominations of $5.00 – $500.00. We accept cash, debit card, MasterCard or Visa. Gift cards are redeemable at most* Cottonwood Mall shops and services.

*Non-participating Retailers include: Lottery Centre.

Visit our Gift Cards page for more information. 

Locker Rentals

If you have too much to carry and would like the freedom to shop some more, lockers are available for rent at Guest Services for a $1.00 fee. We’ll store them securely while you shop.

Lost & Found

Lost something? Check with Guest Services to see if it has been turned in.

Photocopying Services

We have photocopying services available at the Guest Services booth. Please note that we are only able to accept cash for payment.

  • Black and White Photocopies $0.10 per page.

Stroller Rentals

Stroller rentals for tired little ones under 42″ available for a fee of $2.00. We have single and double strollers available. Please ask for our Frequent Stroller Rental card, after 4 rentals you receive 1 Free!

Please note that we are only able to accept cash for payment and we require a piece of ID to rent the strollers.

Taxi Direct Phone Line

Chilliwack Taxi direct lines are located at the Main Entrance, TD Entrance, and the Food Court Entrance.

Shopping Centre & Community Information

Here’s a list of what you’ll find at Guest Services, located near Fresh Slice.

  • Career Opportunities
  • Chilliwack Tourism Information
  • Directions
  • Event Information
  • Security & First Aid
  • Seniors Information
  • Wheelchair & Walk Rentals

If you require mobility assistance, visit our Guest Services Booth for FREE rentals. *Government Photo ID required.

Back to top